FileFix — Privacy Policy

Effective date: October 16, 2026.

FileFix is operated by MCKE Enterprises Worldwide LLC, an Illinois limited liability company ("we," "us"). We built FileFix to do one job — repair your file — and to know as little about you and your file as possible while doing it. This policy explains what that means in practice.

1. What we collect

The file you upload, and the repaired output we produce from it. We use these only to perform the repair you requested.
Basic operational data needed to run and secure the service: timestamps, file type and size, error and diagnostic logs, IP address, and technical request metadata.
Contact details, only if you provide them (for example, an email address for your download link or a support request).
Payment information is collected and processed by Stripe, our payment processor. We never see or store your full card number.

We do not require you to tell us what your file contains, and by default we don't look.

2. No human view, by default

By default, no human opens or watches the contents of your file. Repair runs through automated processing designed to fix the file's structure without anyone viewing what is inside it.

The narrow exceptions: (a) you explicitly ask us to look (for example, to debug a failed repair), or (b) we are required to act on actual knowledge of illegal content, as described in the Acceptable use section.

3. How long we keep files

Files we successfully repair: We keep the original of a repaired file encrypted (never viewed by a person) only while you can still buy it or ask for a refund: until your repaired file is deleted, and no more than 2 days after you pay. That lets us try a fuller repair if you ask. Then it is permanently deleted.
Files we can't repair: we keep the uploaded original — encrypted, never viewed by a human — for up to 30 days. After 30 days it is permanently deleted. You can delete it sooner at any time from your results page.
Files uploaded for a free diagnosis are treated the same way: if we can't repair them, they are kept encrypted — never viewed by a human — for up to 30 days, then permanently deleted. You can delete yours sooner at any time.
After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email).
"Gave us your email" means the email address you leave on your results page so we can send you your download link. The email you enter at checkout doesn't change these windows.
The record of your repair — filename, file type and size, timestamps, your IP address and the technical outcome — is kept for up to 30 days, so if you come back you can still see what happened to a file whose copy we've already deleted. It never includes the contents of your file.
Email addresses you give us so we can write to you (your download link, or a note when your file or its format can be repaired) are deleted once we've sent that email, and never kept longer than 12 months. An address given for a download link is deleted with your repair record, within 30 days. After a partial recovery email, we keep your address until the original file's 30-day hold ends so we can send one final email if a later repair recovers all of it. We send at most two emails, delete the address after the final email or when that hold ends, and never keep it past 12 months. The encrypted original and repair record remain available through that original hold; the delivered result keeps its own 48-hour / 7-day window. If you unsubscribe, we keep your address only on a do-not-email list, so we never write to you again.
Other operational logs and metadata (Section 1) may be retained longer for security and service operation, but they never include the contents of your file.

4. No tracking, no selling, no training

We do not use advertising trackers or third-party analytics cookies on filefix.io.
We do not sell your files, your file contents, or your personal data.
We do not use your files to train AI models or to build any product other than the repair you asked for.
Unrepaired files may be automatically re-processed by newer versions of our repair engine during the 30-day window; only structural information about the damage — never your content — is used to improve repair quality.

5. Service providers

We share data only with the providers that run the service, each bound to protect it, and only as needed:

Hetzner — secure server hosting (Nuremberg, Germany), where files are processed and stored
Cloudflare — network security, DNS, and bot protection (Cloudflare Turnstile, which runs a lightweight automated check when you upload to confirm you are not a bot); we may also use Cloudflare R2 (US) for temporary file storage
Stripe — payment processing
Google Workspace — support email (hello@filefix.io)
Resend — transactional email delivery (your download link), when email delivery is enabled

We may also disclose information where required by law, as described in the Acceptable use section.

6. Children

FileFix is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has used the service, contact us and we will delete the associated data.

7. Your choices and rights

Keep your own copy of every original file — repair is best-effort and deletion is automatic and permanent.
To ask what data we hold about you, or to request deletion of your personal data, email hello@filefix.io; we will respond within 30 days. Depending on where you live, you may have additional rights under local law, which we will honor as required.

8. Changes to this policy

We may update this policy. We will post the updated version with a new effective date; material changes will be noted on this page.

October 16, 2026 — Section 3: the original of a file we repair is now kept encrypted (never viewed by a person) until your repaired file is deleted, and no more than 2 days after you pay, so we can try a fuller repair if you ask; then it is permanently deleted. Before, it was deleted as soon as your repair was delivered.
October 11, 2026 — Section 3: disclosed the partial recovery exception: at most two emails, with the address kept only through the original 30-day hold or the final full-recovery email.
October 4, 2026 — Section 3: stated what happens when we re-run a failed repair and it succeeds: the new result is kept 48 hours from then (7 days if you gave us your email).
September 28, 2026 — Sections 4 and 5: we no longer send repair diagnostics to an outside AI service, and OpenRouter is no longer a service provider.
September 27, 2026 — Section 3: stated how long we keep an email address you give us for a download link or a repair note, and what happens when you unsubscribe.
September 27, 2026 — Section 3: the re-download window now starts when you pay, not when you upload: 48 hours after payment, or 7 days if you gave us your email. Repairs you don't buy are still deleted 48 hours after upload (7 days if you gave us your email).
September 26, 2026 — Section 5: our servers moved from Ashburn, Virginia, USA to Nuremberg, Germany. That is now where your file is processed and stored while we repair it; nothing else about how we handle it changed.
August 15, 2026 — Section 3: stated that the record of your repair — never its contents — is kept for up to 30 days, so a returning visitor can still see what happened to a file whose copy has already been deleted.
August 15, 2026 — Section 3: stated the 7-day hold that applies when you give us an email address for your download link. Without an email address, nothing changes: the 48-hour window still applies.
July 31, 2026 — added OpenRouter as a service provider for automated repair diagnostics, and described in Section 4 exactly what it receives.

9. Contact

Privacy questions and requests: hello@filefix.io.