FileFix shows what it recovered before payment. If there is no usable result, there is no checkout.
The live upload flow accepts: MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF. Repairs come back as a file you can open — a playable video, a working audio file, a rebuilt document, or a viewable PNG image. We only claim support where the product can show an honest preview before payment.
We cannot recover bytes that are not in the file. If recording stopped before media data was written, or if the remaining data is too damaged to decode, we say so plainly and do not charge.
You see a free preview before paying. Video previews are capped at 90 seconds; audio previews are 12 seconds sampled from the start, middle and end of the recording. If the preview is partial, the length is shown before checkout. Payment unlocks the repaired file through a private download link.
Repairs run automatically. Originals we successfully repair are deleted as soon as your repair is delivered. Files we can't repair are kept encrypted — never viewed by a human — for up to 30 days so our engine can retry as it improves, then permanently deleted. You can delete yours sooner anytime. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted 48 hours after upload. We do not publish, share, or send repaired files as email attachments.
No. A redacted preview or recovery summary, depending on the file type, is free and comes first. You review what we recovered, then decide whether to buy the repaired file.
You get a redacted preview or recovery summary, depending on the file type. Previews are view-only: video is capped at 90 seconds, and audio previews are 12 seconds sampled from the start, middle and end of the recording, so you can hear that the whole recording came back. Document and archive summaries show recoverable structure without exposing the full contents. After checkout, you get the repaired file rather than the preview or summary.
That depends on what remains recoverable. For video and audio, the preview reports recovered length and makes partial recovery clear. For PDF, Excel, Word, and ZIP files, the recovery summary describes the structure we could rebuild. You decide whether that result is worth buying.
No. The repair runs automatically, start to finish. No person browses, opens, watches, listens to, or reads your file as part of the process. That's true by how the system is built, not a promise we hope to keep.
Your file is uploaded over an encrypted connection and processed automatically. Originals we successfully repair are deleted as soon as your repair is delivered. Files we can't repair are kept encrypted — never viewed by a human — for up to 30 days so our engine can retry as it improves, then permanently deleted. You can delete yours sooner anytime. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted 48 hours after upload. The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We do not post, share, or publish your file anywhere.
No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.
Yes, up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts. Larger files can take longer to upload and repair.
Repair time depends on the file's size, format, and damage. The repair page shows when processing is complete; keep it open while FileFix works.
Free recovery summary · private & auto-deleted