FileFix shows what it recovered before payment. If there is no usable result, there is no checkout.
Repair a fileThe live upload flow accepts: MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF. Repairs come back as a file you can open — a playable video, a working audio file, a rebuilt document, or a viewable PNG image. We only claim support where the product can show an honest preview before payment.
We cannot recover bytes that are not in the file. If recording stopped before media data was written, or if the remaining data is too damaged to decode, we say so plainly and do not charge.
You see a free preview before paying. Video previews are capped at 12 seconds; audio has a default watermarked preview of up to 12 seconds. Use Start/Middle/End or jump to any moment for 5-second excerpts (15 seconds for recordings of 5 minutes or more), while allowance remains. The default preview and jump checks share a total allowance based on the recovered length, shown on your result page. If the preview is partial, the length is shown before checkout. Payment unlocks the repaired file through a private download link.
Repairs run automatically. We keep the original of a repaired file encrypted (never viewed by a person) only while you can still buy it or ask for a refund: until your repaired file is deleted, and no more than 2 days after you pay. That lets us try a fuller repair if you ask. Then it is permanently deleted. Files we can't repair are kept encrypted — never viewed by a human — for up to 30 days, then permanently deleted. You can delete yours sooner anytime. After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email). We do not publish, share, or send repaired files as email attachments.
No. A watermarked, view-only preview (or, for ZIP and RAR archives, a list of recovered files) is free and comes first. You review what we recovered, then decide whether to buy the repaired file.
You get a watermarked, view-only preview built from the repaired file: video is capped at 12 seconds, and audio has a default watermarked preview of up to 12 seconds. Use Start/Middle/End or jump to any moment for 5-second excerpts (15 seconds for recordings of 5 minutes or more), while allowance remains. The default preview and jump checks share a total allowance based on the recovered length, shown on your result page. PDF, Word, Excel, PowerPoint, and OpenDocument previews show a few complete pages, sheets, or slides as watermarked images you can read but not download. ZIP and RAR previews list the recovered files with their names and sizes. After checkout, you get the repaired file itself, without the watermark.
That depends on what remains recoverable. For video and audio, the preview reports recovered length and makes partial recovery clear. For PDF, Excel, Word, and PowerPoint files, the preview pages come from the rebuilt file; for ZIP files, the list shows which entries could be read. You decide whether that result is worth buying.
No. The repair runs automatically, start to finish. No person browses, opens, watches, listens to, or reads your file as part of the process. That's true by how the system is built, not a promise we hope to keep.
Your file is uploaded over an encrypted connection and processed automatically. We keep the original of a repaired file encrypted (never viewed by a person) only while you can still buy it or ask for a refund: until your repaired file is deleted, and no more than 2 days after you pay. That lets us try a fuller repair if you ask. Then it is permanently deleted. Files we can't repair are kept encrypted — never viewed by a human — for up to 30 days, then permanently deleted. You can delete yours sooner anytime. After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email). The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We do not post, share, or publish your file anywhere.
No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.
Supported videos up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts. Larger files can take longer to upload and repair.
Repair time depends on the file's size, format, and damage. The repair page shows when processing is complete; keep it open while FileFix works.
Free preview · private & auto-deleted