filefix shows what it recovered before payment. If there is no usable result, there is no checkout.
The live upload flow accepts evidence-backed video formats: MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, WMV, 3GP, and WebM. Repairs are normalized into a playable MP4, and we only claim support where the product can show an honest preview before payment.
We cannot recover bytes that are not in the file. If recording stopped before media data was written, or if the remaining data is too damaged to decode, we say so plainly and do not charge.
You see a free preview before paying. Previews are capped at 90 seconds; if the preview is partial, the length is shown before checkout. Payment unlocks the repaired file through a private download link.
Repairs run automatically. Originals are deleted when your repair completes — always within 48 hours. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted — always within 48 hours. We do not publish, share, or send repaired files as email attachments.
No. The preview is free and always comes first. You watch what we recovered, then decide. We built it this way on purpose — you should see exactly what you're getting before any money changes hands.
The preview is a lower-quality, watermarked version you can watch but not download, capped at 90 seconds. It's there so you can judge the result before paying. When you check out, the watermark is removed and you get the full-resolution playable MP4. The watermark is just how we keep the free preview honest — it isn't the finished product.
When a repair is fully successful, yes — you get the full length back. The preview tells you exactly how much we recovered, in plain numbers: for example, "Recovered length: 86s of 86s." If only part of the footage could be saved, we show that too — "Recovered length: 12s of 86s" — and the preview plays exactly that part. You decide whether a partial recovery is worth paying for. We never dress up a partial as a full recovery.
No. The repair runs automatically, start to finish. No person browses, opens, or watches your file as part of the process. That's true by how the system is built, not a promise we hope to keep.
Your file is uploaded over an encrypted connection and processed automatically. Originals are deleted when your repair completes — always within 48 hours. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted — always within 48 hours. The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We do not post, share, or publish your file anywhere.
No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.
Yes, up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts. Larger files can take a few minutes to upload and repair.
Usually a few minutes, depending on the size of the file. There's no fake progress bar pretending to know the exact time — repair isn't that predictable. You'll see when it's done, and you can leave the page open in the meantime.