You upload a file that won't open — a video, an audio file, or a document like a PDF — and we try to rebuild it into a working file. Before you pay anything, you see a free preview of what we recovered. If the preview looks right, you pay once and download the repaired file. If we could not recover it, there is nothing to preview and no charge.
FileFix
Fix a file that won't open.
Upload a broken file and see a real preview of the fixed version before you pay.
Free preview — pay only if you download
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Uploading your file.
Keep this tab open while the file transfers. Large files can take longer.
Starting upload...
Recovering what we can.
- Upload received
- Repair in progress
- Result ready
Analyzing your file...
Here's what we recovered.
Review the watermarked preview before checkout.
Repair your file
Choose a supported file to see what can be repaired before checkout.
Simulated checkout — no payment is processed.
Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Try a deep repair
The repair engine can try a longer pass on the file you already uploaded.
Machine-only processing; no human views files; nothing is sent to an outside AI.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
Something went wrong.
The request could not be completed.
What FileFix can fix today
Video — supported now
MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV.
Audio — supported now
WAV files and M4A voice memos repair best today. MP3, AAC, FLAC, OGG, OPUS, and AIFF are accepted — if we can't rebuild yours, you'll see that before checkout and pay nothing.
Documents — supported now
PDF, PDF-compatible Illustrator, Excel, Word, PowerPoint, OpenDocument Text, ZIP, and RAR (recovered as ZIP). Free previews and prices.
Photos — supported now
HEIC and HEIF photos are accepted — if repair works, you get back a viewable PNG. JPG, PNG, and camera RAW aren't supported yet.
Common fixes
Questions
The live upload flow currently accepts MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF. If repair works, you get back a working file — a playable MP4 for video, a playable audio file, a rebuilt document, or a PNG image for HEIC and HEIF. We won't claim support for a file type until the product can show you an honest preview or result signal before payment.
You pay once, per file, only after you've seen a free preview of what we recovered. The price is shown on the button before you click it. No subscription, no account, no charge if we couldn't fix your file.
Then we tell you plainly, and you are not charged. Some files are too damaged to rebuild — the data needed to play them is gone, not just scrambled. When that happens there is nothing to preview and no payment. You can try another file.
After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email).
Because you see the preview before you pay, most surprises are handled up front — you already saw what you were buying. If something still goes wrong with a file you paid for, see our refund policy.