Video recovery options and guides.
FileFix repairs video files that won't open or play.
Repair a corrupted .mp4 file onlineFree preview — pay only if you download (from $12 USD)
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Uploading your file.
Keep this tab open while the file transfers. Large files can take longer.
Starting upload...
Recovering what we can.
- Upload received
- Repair in progress
- Result ready
Analyzing your file...
Here's what we recovered.
Review the watermarked preview before checkout. Video previews are capped at 12 seconds.
Repair your file
Choose a supported file to see what can be repaired before checkout.
Simulated checkout — no payment is processed.
Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Try a deep repair
The repair engine can try a longer pass on the file you already uploaded.
Machine-only processing; no human views files; nothing is sent to an outside AI.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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The most common ways video files break
A recording cut off before its index (the moov atom in MP4 and MOV) was written can leave a video unplayable. Upload the file in your browser, watch a free watermarked preview of the rebuilt video, and pay only if the repair worked. If the footage itself was never recorded, there is nothing to rebuild and we say so instead of charging.
Most "broken" video files aren't actually gone. The footage is still sitting inside the file — but the small part that tells a player where the footage starts and how long it runs got damaged or was never written. That happens when a recording is cut off, a battery dies mid-capture, a transfer is interrupted, or a card is pulled too early. The player opens the file, can't find its map, and gives up with an error or a black screen.
FileFix reads what's actually in the file, rebuilds that missing map, and re-assembles the footage into a file your player can open. When the structure is the problem, this works well. When the footage itself is truly gone — a genuinely empty file, or a recording that never captured data — there is nothing to rebuild, and we tell you that instead of taking your money.
You never install anything. You never create an account to try it. You upload, you watch the preview, you decide.
What we can and can't recover
We can usually fix
- Videos that won't open, show an error, or play as a black screen
- Recordings that were cut off, interrupted, or never finished saving
- Files off cameras, phones, drones, GoPros, consumer dashcams, and broadcast captures in supported video formats
- Files that show the right size but won't play
We can't fix
- Genuinely empty (0-byte) files — there's no footage inside to rebuild
- Security-DVR and CCTV recordings in proprietary formats (these need disk-level recovery, not a file repair)
- Deleted or formatted files — that's data recovery, a different job
- Physically damaged cards or drives
- See what we don't support and where to go instead →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free watermarked preview You see a free watermarked preview and exactly how much we recovered.
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Pay & download If it's right, you pay from $12 USD once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully — and you see a free preview before you pay, so you never guess.
Browse by problem
Questions
You upload a video file that won't open or play, and we try to rebuild it into a working file. Before you pay anything, you see a free preview of what we recovered. If the preview looks right, you pay once and download the full-quality playable MP4. If we couldn't recover it, there's nothing to preview and no charge.
Right now, evidence-backed video formats: MP4, MOV, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, and FLV. We also attempt M4V, 3GP, and WebM — we're still building recovery evidence for those, so they're not yet on the evidence-backed list. If repair works, you get back a playable MP4. We only add a format when recovery evidence says the live product should accept it.
You pay once, per file, only after you've seen a free preview of what we recovered. The price is shown on the button before you click it. No subscription, no account, no charge if we couldn't fix your file.
No. The preview is free and always comes first. You watch what we recovered, then decide. We built it this way on purpose — you should see exactly what you're getting before any money changes hands.
The preview is a lower-quality, watermarked version you can watch but not download. It's there so you can judge the result before paying. When you check out, the watermark is removed and you get the full-resolution playable MP4. The watermark is just how we keep the free preview honest — it isn't the finished product.
When a repair is fully successful, yes — you get the full length back. The preview tells you exactly how much we recovered, in plain numbers: for example, "Recovered length: 86s of 86s." If only part of the footage could be saved, we show that too — "Recovered length: 12s of 86s" — and the free preview plays only a limited sample of the recovered footage; the recovered length describes the repaired file. You decide whether a partial recovery is worth paying for. We never dress up a partial as a full recovery.
Then we tell you, plainly, and you're not charged. Some files are too damaged to rebuild — the data needed to play them is gone, not just scrambled. When that happens there's nothing to preview and no payment. You're welcome to try another file.
No. The repair runs automatically, start to finish. No person browses, opens, or watches your file as part of the process. That's true by how the system is built, not a promise we hope to keep.
After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email).
Your file is uploaded over an encrypted connection and processed automatically. We keep the original of a repaired file encrypted (never viewed by a person) only while you can still buy it or ask for a refund: until your repaired file is deleted, and no more than 2 days after you pay. That lets us try a fuller repair if you ask. Then it is permanently deleted. Files we can't repair are kept encrypted — never viewed by a human — for up to 30 days, then permanently deleted. You can delete yours sooner anytime. After you pay, you can re-download your repaired file for 48 hours — 7 days if you gave us your email — then it's deleted automatically. Repairs you don't buy are deleted 48 hours after upload (7 days if you gave us your email). If we re-run a failed repair and it succeeds, the new result is kept 48 hours from then (7 days if you gave us your email). The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We don't post, share, or publish your file anywhere.
No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.
Supported videos up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts. Larger files can take longer to upload and repair.
Usually a few minutes, depending on the size of the file. There's no fake progress bar pretending to know the exact time — repair isn't that predictable. You'll see when it's done, and you can leave the page open in the meantime.
Because you see the preview before you pay, most surprises are handled up front — you already saw what you were buying. If something still goes wrong with a file you paid for, see our <a href="/refund">refund policy</a>.