Repair a corrupted video and watch it play before you pay.
Upload a video that won't open or play. We rebuild the file and show you a free, watermarked preview. You only pay if the repair worked.
Drop a video here or click to uploadFree preview before you pay
Your files auto-delete within 48 hours
No person watches your video as part of repair
Intro
Most "broken" video files aren't actually gone. The footage is still sitting inside the file — but the small part that tells a player where the footage starts and how long it runs got damaged or was never written. That happens when a recording is cut off, a battery dies mid-capture, a transfer is interrupted, or a card is pulled too early. The player opens the file, can't find its map, and gives up with an error or a black screen.
filefix reads what's actually in the file, rebuilds that missing map, and re-assembles the footage into a file your player can open. When the structure is the problem, this works well. When the footage itself is truly gone — a genuinely empty file, or a recording that never captured data — there is nothing to rebuild, and we tell you that instead of taking your money.
You never install anything. You never create an account to try it. You upload, you watch the preview, you decide.
What we can and can't recover
We can usually fix
- Videos that won't open, show an error, or play as a black screen
- Recordings that were cut off, interrupted, or never finished saving
- Files off cameras, phones, drones, GoPros, consumer dashcams, and broadcast captures in supported video formats
- Files that show the right size but won't play
We can't fix
- Genuinely empty (0-byte) files — there's no footage inside to rebuild
- Security-DVR and CCTV recordings in proprietary formats (these need disk-level recovery, not a file repair)
- Deleted or formatted files — that's data recovery, a different job
- Physically damaged cards or drives
- See what we don't support and where to go instead →
How it works
- Upload. Drop a supported video file in. It uploads over an encrypted connection.
- We rebuild it. The repair runs automatically — no person watches your file.
- Preview, then decide. You see a free watermarked preview and exactly how much we recovered. If it's right, you pay $19 once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully — and you see a free preview before you pay, so you never guess.
Upload your video
Free preview · pay only if it worked · files auto-delete within 48 hours
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Questions
What does filefix actually do?
You upload a video file that won't open or play, and we try to rebuild it into a working file. Before you pay anything, you see a free preview of what we recovered. If the preview looks right, you pay once and download the full-quality playable MP4. If we couldn't recover it, there's nothing to preview and no charge.
What file types can you fix?
Right now, evidence-backed video formats: MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, WMV, 3GP, and WebM. If repair works, you get back a playable MP4. We only add a format when recovery evidence says the live product should accept it.
How much does it cost?
You pay once, per file, only after you've seen a free preview of what we recovered. The price is shown on the button before you click it. No subscription, no account, no charge if we couldn't fix your file.
Do I have to pay before I see if it worked?
No. The preview is free and always comes first. You watch what we recovered, then decide. We built it this way on purpose — you should see exactly what you're getting before any money changes hands.
Why is the preview watermarked and view-only?
The preview is a lower-quality, watermarked version you can watch but not download. It's there so you can judge the result before paying. When you check out, the watermark is removed and you get the full-resolution playable MP4. The watermark is just how we keep the free preview honest — it isn't the finished product.
If my video is 86 seconds, will I get all 86 seconds back?
When a repair is fully successful, yes — you get the full length back. The preview tells you exactly how much we recovered, in plain numbers: for example, "Recovered length: 86s of 86s." If only part of the footage could be saved, we show that too — "Recovered length: 12s of 86s" — and the preview plays exactly that part. You decide whether a partial recovery is worth paying for. We never dress up a partial as a full recovery.
What if you can't fix my file?
Then we tell you, plainly, and you're not charged. Some files are too damaged to rebuild — the data needed to play them is gone, not just scrambled. When that happens there's nothing to preview and no payment. You're welcome to try another file.
Does someone watch my video?
No. The repair runs automatically, start to finish. No person browses, opens, or watches your file as part of the process. That's true by how the system is built, not a promise we hope to keep.
What happens to my file after I download it?
Your repaired file stays available to re-download for 48 hours, then is automatically deleted. so re-download within that window if you need it again.
Is this safe? Where does my file go?
Your file is uploaded over an encrypted connection and processed automatically. Originals are deleted when your repair completes — always within 48 hours. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted — always within 48 hours. The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We don't post, share, or publish your file anywhere.
Can I fix a file I don't own?
No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.
My file is really large. Can you still handle it?
Yes, up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts. Larger files can take a few minutes to upload and repair.
How long does a repair take?
Usually a few minutes, depending on the size of the file. There's no fake progress bar pretending to know the exact time — repair isn't that predictable. You'll see when it's done, and you can leave the page open in the meantime.
What if I'm not happy with the result?
Because you see the preview before you pay, most surprises are handled up front — you already saw what you were buying. If something still goes wrong with a file you paid for, see our refund policy.