Fix a corrupted NVIDIA ShadowPlay recording that won't play.
When ShadowPlay or Instant Replay saves a clip and the game crashes, the footage is usually written but the index that makes it playable never is. Upload the file and we'll try to rebuild it.
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Try another fileGood news — your file isn't damaged. No charge.
There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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FileFix can often repair this kind of damage if the file is recoverable.
Why ShadowPlay clips come out broken
NVIDIA's GeForce Experience / ShadowPlay records at high bitrate straight to an MP4, and it writes the actual footage as it goes. The small block that tells a player how to read that footage — the moov atom, essentially the file's table of contents — is only written when recording stops cleanly.
If the game crashes, the driver resets, the PC hard-locks, or Instant Replay's buffer is cut off mid-flush, ShadowPlay never gets to write that index. You're left with a full-size MP4 that every player opens, fails to find an index in, and refuses to play — often with no error at all, or "moov atom not found."
The footage itself is almost always intact, which makes this one of the more recoverable capture failures. FileFix reads the video and audio that's present, reconstructs a valid index around it, and rebuilds a file that plays normally. You see exactly how much we recovered in a free preview before paying anything.
The one case we can't fix: if the crash killed recording before any footage was flushed to disk — a 0-byte or near-empty file — there's nothing to rebuild an index around. When that's true we tell you plainly and don't charge you.
What we can and can't fix
We can usually fix
- The clip has real footage but is missing its index after a crash or driver reset — the classic ShadowPlay / Instant Replay failure.
We can't fix
- The file is 0 bytes or the footage was never flushed to disk before the crash. There's nothing to rebuild. More on that →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
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Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
Usually not. A full-size ShadowPlay file that won't play almost always has the footage intact and is just missing its index. The free preview tells you for certain, before you pay.
Yes. Instant Replay saves the same kind of MP4, and its buffer being cut off mid-save is one of the most common causes of this exact problem.
No. You upload the broken MP4 here and we rebuild it — nothing needs to be installed and the original ShadowPlay app isn't involved.