Recover a recording that stopped before it finished saving.

Why interrupted recordings won't play

A video file is normally closed out at the very end of a recording. In that final step, the camera writes the information a player needs: where the footage starts, how long it runs, how to line up the audio. If the recording is interrupted before that step — the battery dies, the card fills up, the app crashes, the drive is pulled — the footage gets captured but the file is never finished. It's left open-ended.

To a player, an unfinished file looks broken. It might refuse to open, show an error, play only a second or two, or display a black screen. People assume the footage is lost. Usually it isn't. It's sitting in the file, waiting for the closing information that never got written.

This is one of the cases FileFix handles best. We read the footage that was captured, reconstruct the missing closing information, and rebuild a finished file that plays start to finish. The preview shows you exactly how much we recovered — often the full length, sometimes up to the moment the recording was cut. You see the number in plain terms before you decide.

The exception: if the interruption happened so early that little or no footage was ever written, there may be too little to rebuild. If so, we tell you and don't charge.