Fix a Reolink NVR export that won't play on your PC.
Reolink footage that plays in the Reolink app but not in VLC or Windows is usually fine — it just needs to be re-packaged into a standard file. If a USB or NVR backup was pulled mid-write and is truncated, that's a repair. Upload it and we'll sort out which it is.
Free preview — pay only if you download ($19)
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Recovering what we can.
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Here's what we recovered.
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Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Repair your file
Choose a supported file to see what can be repaired before checkout.
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You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Try another fileGood news — your file isn't damaged. No charge.
There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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FileFix can often repair this kind of damage if the file is recoverable.
Why Reolink recordings won't play off-device
Reolink cameras and NVRs record efficient H.264 or H.265 video, but the way they wrap that video into a file — and often the H.265 codec itself — trips up standard desktop players. So a recording that looks perfect inside the Reolink app or web client can open to a black screen, audio-only, or an error in VLC, QuickTime, or Windows Media Player.
In a lot of these cases the footage isn't damaged at all — it's a container and codec mismatch. Re-packaging the stream into a clean, standard MP4 (remuxing) makes it play everywhere, without re-encoding or losing quality. That's the most common fix, and it's fast.
The other case is a genuinely broken export: you copied a clip to a USB stick or pulled a backup off the NVR and the transfer was interrupted, or the drive filled up, leaving a truncated file. Then the footage is partly written but the file is missing its end and its index, so nothing will open it.
FileFix handles both: we re-package a mismatched-but-healthy stream so it plays on any computer, and we rebuild a truncated export around the footage that survived. You'll see the result in a free preview before paying — and if the export is empty, we tell you plainly and don't charge.
What we can and can't fix
We can usually fix
- The recording is healthy but won't play off-device because of a Reolink container/H.265 mismatch, or a USB/NVR backup was truncated mid-copy — we remux or rebuild it into a file that plays anywhere.
We can't fix
- The export is 0 bytes or the transfer captured no footage at all — there's nothing to re-package or rebuild. More on that →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
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Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
That's the classic container/codec mismatch. The footage is fine; standard players just can't read Reolink's packaging or its H.265. Re-packaging it into a normal MP4 makes it play everywhere, which is what the free preview will demonstrate.
No. You upload just the exported file and we work on it directly — the camera and NVR don't need to be involved.
No. Re-packaging copies the original video stream into a standard container without re-encoding, so there's no quality loss — you get the same footage in a file that actually plays.