Fix CCTV or DVR footage that won't play on your PC.
Security-camera footage that plays on the recorder but not on your computer is almost always one of two things: a codec/container mismatch (the file's fine, it just needs re-packaging) or a truncated export (the copy was cut off). Upload it and we'll work out which and fix what's fixable.
Free preview — pay only if you download ($19)
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Recovering what we can.
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Here's what we recovered.
Review the watermarked preview before checkout. Video previews are capped at 90 seconds.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Repair your file
Choose a supported file to see what can be repaired before checkout.
Simulated checkout — no payment is processed.
Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Try another fileGood news — your file isn't damaged. No charge.
There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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Try repairing your file
FileFix can often repair this kind of damage if the file is recoverable.
Why CCTV and DVR footage won't play on a computer
Security recorders — DVRs and NVRs from every brand — are built to record efficiently and play back on their own hardware or software, not on a general-purpose computer. So when you move a clip to a PC, two things commonly go wrong, and they need different fixes.
First, a codec or container mismatch. The footage is completely intact, but it's wrapped in a proprietary container or uses a vendor codec (like H.265 or a "smart" variant) that VLC and Windows can't read. The result is a black screen, audio-only, or an error — on a file that's actually healthy. Re-packaging or converting it into a standard MP4 makes it play everywhere, with no quality loss.
Second, a truncated export. The clip was copied to a USB stick or exported over the network and the transfer was interrupted, or the drive filled up. Now the file has footage but is missing its end and its index, so nothing opens it. This one is a genuine repair — rebuilding a playable file around the footage that survived.
FileFix handles both, and the free check tells you which case you have before you spend anything. If your brand has a dedicated page — Reolink, Hikvision, Dahua, Swann — start there for the specifics; otherwise upload here and we'll take it from your file. If the export is empty, we say so plainly and don't charge.
What we can and can't fix
We can usually fix
- The footage is healthy but unplayable off-device due to a proprietary container or codec, or the export was truncated mid-copy — we convert or rebuild it into a file that plays anywhere.
We can't fix
- The file is 0 bytes or the export captured no footage — there's nothing to convert or rebuild. More on that →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
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Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
You often can't tell by looking — both show up as "won't play." That's what the free check is for: we inspect the file and tell you whether it needs re-packaging (format) or rebuilding (truncation) before you pay anything.
Yes. Most DVRs and NVRs fail the same two ways regardless of brand. Upload the clip here and we'll work from the file itself.
Yes. Your file is processed privately, no human watches it, and it's auto-deleted. You see the result in a free preview before any payment.