FileFix

Fix a corrupted Windows screen recording that won't play.

A Windows screen recording that won't play usually still has its footage — it's just missing the index a player needs to open it. Upload it and we'll try to rebuild it.

Drop a broken video file here — the free preview shows what's recoverable before you pay.

Files up to 2 GB.

Free preview — pay only if you download ($19)

Your files auto-delete — delete them sooner anytime

No person looks at your file as part of repair

Uploading your file.

Keep this tab open while the file transfers. Large files can take a few minutes.

Starting upload...

Recovering what we can.

Analyzing your file...

Here's what we recovered.

Review the watermarked preview before checkout. Video previews are capped at 90 seconds.

Your files auto-delete — delete them sooner anytime

No person looks at your file as part of repair

Repair your file

Choose a supported file to see what can be repaired before checkout.

You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.

Try another file

Good news — your file isn't damaged. No charge.

There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.

We couldn't recover this one.

The file is too damaged to rebuild, so there is nothing to preview and no charge.

Unrepaired files are kept encrypted for up to 30 days, then deleted.

FileFix can't fix that kind of file yet.

Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.

We store just your email and the file type — never the file itself. One message, when it's ready. No spam.

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Try repairing your file

FileFix can often repair this kind of damage if the file is recoverable.

Open the repair page

Why Windows screen recordings won't open

Whether it came from the built-in Game Bar recorder or another screen-capture app, a Windows screen recording is an MP4 that stores your footage in one block and a small index — the moov atom — that tells a player how to read it. That index is written last, when recording stops normally.

A crash, a frozen app, a full disk, or the PC sleeping mid-capture all interrupt that final write. The footage is saved, the index isn't, and every player opens the file, finds no index, and refuses to play — even though the file is a normal size.

Since the footage is intact, this is one of the more recoverable problems. FileFix reads what was recorded, rebuilds a valid index, and returns a file that plays normally, with a free preview of exactly how much was recovered before you pay.

The one case we can't fix: a 0-byte or empty file, where the recording stopped before any footage was written. We'll tell you plainly and there's no charge.

What we can and can't fix

We can usually fix

  • A screen recording was interrupted before it stopped cleanly, leaving footage with no working index.

We can't fix

  • The file is 0 bytes or empty because recording never wrote footage to disk. There's nothing to rebuild. More on that →

How it works

  1. Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
  2. Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
  3. Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.

About half of real-world corrupted files repair fully, and you always preview before paying.

See what's recoverable.

Free preview · pay only if it worked · private & auto-deleted

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