Fix a corrupted Windows screen recording that won't play.
A Windows screen recording that won't play usually still has its footage — it's just missing the index a player needs to open it. Upload it and we'll try to rebuild it.
Free preview — pay only if you download (from $12 USD)
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
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Recovering what we can.
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- Repair in progress
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Analyzing your file...
Here's what we recovered.
Review the watermarked preview before checkout. Video previews are capped at 12 seconds.
Repair your file
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Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Try a deep repair
The repair engine can try a longer pass on the file you already uploaded.
Machine-only processing; no human views files; nothing is sent to an outside AI.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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Why Windows screen recordings won't open
Whether it came from the built-in Game Bar recorder or another screen-capture app, a Windows screen recording is an MP4 that stores your footage in one block and a small index — the moov atom — that tells a player how to read it. That index is written last, when recording stops normally.
A crash, a frozen app, a full disk, or the PC sleeping mid-capture all interrupt that final write. The footage is saved, the index isn't, and every player opens the file, finds no index, and refuses to play — even though the file is a normal size.
Since the footage is intact, this is one of the more recoverable problems. FileFix reads what was recorded, rebuilds a valid index, and returns a file that plays normally, with a free preview of exactly how much was recovered before you pay.
The one case we can't fix: a 0-byte or empty file, where the recording stopped before any footage was written. We'll tell you plainly and there's no charge.
What we can and can't fix
We can usually fix
- A screen recording was interrupted before it stopped cleanly, leaving footage with no working index.
We can't fix
- The file is 0 bytes or empty because recording never wrote footage to disk. There's nothing to rebuild. More on that →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free watermarked preview You see a free watermarked preview and exactly how much we recovered.
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Pay & download If it's right, you pay from $12 USD once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
Yes, as long as it saved an MP4 or MOV. The fix works on the file's structure, not the app that made it, so most Windows screen recordings that won't play are worth uploading.
Sometimes. That points to damage partway through the footage rather than a missing index; upload it and the free preview will show honestly how much plays back before you decide.