Play a Hikvision .264 file that won't open.
A .264 file from a Hikvision camera usually isn't damaged at all — it's a raw H.264 video stream with no container, so ordinary players don't know what to do with it. It needs to be wrapped into a standard MP4. Upload it and we'll wrap it for you.
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No person looks at your file as part of repair
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Try another fileGood news — your file isn't damaged. No charge.
There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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FileFix can often repair this kind of damage if the file is recoverable.
Why a .264 file won't play
When you export certain clips from a Hikvision camera or NVR, you get a file ending in .264. That's a raw H.264 elementary stream — the compressed video by itself, with none of the container structure (like an MP4 or MOV wrapper) that a media player relies on to find the frames, timing, and index.
Because there's no container, VLC and Windows either refuse the file outright or play it with no timing, no seeking, and often no way to tell how long it is. It looks broken, but in most cases the video data inside is completely intact — it's simply un-wrapped.
The fix is to wrap that raw stream into a proper MP4 container: the frames are copied as-is and given the timing and index a player needs, with no re-encoding and no quality loss. Once wrapped, the same footage plays normally anywhere.
Upload your .264 file and we'll wrap it and show you the playable result in a free preview before you pay. The only time this doesn't work is if the .264 is empty or the export captured nothing — in which case we'll tell you plainly and there's no charge.
What we can and can't fix
We can usually fix
- Your .264 file is a raw H.264 stream with no container — we wrap it into a standard MP4 so it plays normally, with no quality loss.
We can't fix
- The .264 file is 0 bytes or the export captured no footage — there's no stream to wrap. More on that →
How it works
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Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
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Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
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Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
Usually not. A .264 is raw H.264 video with no container, so it looks unplayable even when the footage is perfectly intact. Wrapping it into an MP4 is normally all it needs, and the free preview shows you the result.
No. The video frames are copied exactly as they are and simply placed in a standard container with proper timing — no re-encoding, no quality loss.
Yes. Hikvision's own player understands the raw stream; standard players don't. Wrapping it into MP4 lets it play everywhere without needing their software.