Fix a Zoom recording that won't convert or play.
Zoom saves a local recording as raw chunks and only turns them into a normal MP4 when the meeting ends cleanly. If Zoom crashed or your PC shut down first, you're left with a "double_click_to_convert" file that won't finish. The honest first step is free and doesn't involve us — try Zoom's own converter (below). If the MP4 it makes still won't play, upload that MP4 and we'll try to rebuild it.
Free preview — pay only if you download (from $12 USD)
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Uploading your file.
Keep this tab open while the file transfers. Large files can take longer.
Starting upload...
Recovering what we can.
- Upload received
- Repair in progress
- Result ready
Analyzing your file...
Here's what we recovered.
Review the watermarked preview before checkout. Video previews are capped at 12 seconds.
Repair your file
Choose a supported file to see what can be repaired before checkout.
Simulated checkout — no payment is processed.
Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Try a deep repair
The repair engine can try a longer pass on the file you already uploaded.
Machine-only processing; no human views files; nothing is sent to an outside AI.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
Something went wrong.
The request could not be completed.
Why Zoom recordings get stuck as "double_click_to_convert"
When you record a Zoom meeting to your computer, Zoom doesn't write a finished MP4 the whole time. It writes the raw audio and video to temporary files, then runs its own converter at the end of the meeting to assemble the playable .mp4. That conversion step is the part that usually breaks.
If Zoom crashes, the app is force-quit, the laptop sleeps or shuts down, or the meeting ends abnormally, the converter never runs. You're left with files named like "double_click_to_convert_..." that sit there — and double-clicking them either does nothing, hangs, or throws a conversion error.
Before anything else, try Zoom's built-in recovery: open the Zoom desktop app, go to the meeting-recordings location, and double-click the file (or use Zoom's "Convert" option). A large share of stuck recordings finish converting this way for free, and we'd always rather you get it back at no cost than pay us for something Zoom can do itself.
Where FileFix helps is when the raw recording was truncated because the meeting was cut off mid-write, and the MP4 Zoom's converter makes from it still won't play. Upload that MP4: we read the footage that's in it, rebuild a playable file around it, and show you in a free preview how much came back before you pay a cent. FileFix can't take Zoom's raw double_click_to_convert files themselves, so Zoom's converter has to make the MP4 first.
What we can and can't fix
We can usually fix
- Zoom's own converter produces an MP4 that won't play because the recording was truncated when the meeting was interrupted — we rebuild a playable file from the footage in that MP4.
We can't fix
- Zoom's converter makes no MP4 at all, or the raw recording files are 0 bytes because Zoom died before capturing anything — FileFix can't take Zoom's raw double_click_to_convert files, only the MP4 Zoom makes from them. More on that →
How it works
-
Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
-
Free watermarked preview You see a free watermarked preview and exactly how much we recovered.
-
Pay & download If it's right, you pay from $12 USD once and download a clean, full-quality MP4.
About half of real-world corrupted files repair fully, and you always preview before paying.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted
Related fixes
Questions
Yes — please do. Double-clicking the file in the Zoom app fixes a lot of stuck recordings for free, and we'd rather you get it back at no cost. Come here only if Zoom's converter gives you an MP4 that still won't play — FileFix can't take the raw double_click_to_convert files themselves.
Not necessarily — the raw recording is usually still on disk, so keep those files. When the converter keeps failing it usually means the recording was cut off. FileFix can't take Zoom's raw files, but if the converter gets as far as making an MP4 that won't play, upload that MP4 and the free preview will tell you how much is recoverable before you pay.
Only to make the MP4. Zoom's own converter is what turns the stuck double_click_to_convert files into an MP4, and FileFix can't take those raw files. Once you have the MP4, you upload just that file here — nothing else needs to be installed.