FileFix

Fix Zoom's "failed to convert" recording error.

"Failed to convert" means Zoom couldn't turn its raw recording into a playable MP4 — almost always because the meeting ended abnormally and the recording was cut short. Try Zoom's own converter one more time first (it's free). If it keeps failing, upload the file and we'll try to rebuild it.

Drop a broken video file here — the free preview shows what's recoverable before you pay.

Files up to 2 GB.

Free preview — pay only if you download ($19)

Your files auto-delete — delete them sooner anytime

No person looks at your file as part of repair

Uploading your file.

Keep this tab open while the file transfers. Large files can take a few minutes.

Starting upload...

Recovering what we can.

Analyzing your file...

Here's what we recovered.

Review the watermarked preview before checkout. Video previews are capped at 90 seconds.

Your files auto-delete — delete them sooner anytime

No person looks at your file as part of repair

Repair your file

Choose a supported file to see what can be repaired before checkout.

You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.

Try another file

Good news — your file isn't damaged. No charge.

There's nothing to repair. If it still looks broken, the issue may be the player, codec, or viewer on your device rather than the file itself.

We couldn't recover this one.

The file is too damaged to rebuild, so there is nothing to preview and no charge.

Unrepaired files are kept encrypted for up to 30 days, then deleted.

FileFix can't fix that kind of file yet.

Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.

We store just your email and the file type — never the file itself. One message, when it's ready. No spam.

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Try repairing your file

FileFix can often repair this kind of damage if the file is recoverable.

Open the repair page

Why Zoom throws "failed to convert"

Zoom records your meeting as raw audio and video and only assembles the final MP4 when the meeting finishes. If that final conversion is interrupted — a crash, a forced shutdown, a full disk, or the meeting dropping mid-recording — Zoom can't complete the job and shows "failed to convert," or leaves a zoom0.mp4 that's stuck at 0% or won't open.

The important thing to understand: this error is about the conversion step, not necessarily about your footage being destroyed. The raw recording is usually still on disk. That's why re-running Zoom's converter (double-click the recording in the Zoom app) is worth trying first — when the interruption was minor, it often finishes on the second attempt, for free.

When Zoom's converter genuinely can't finish, it's because the raw recording was truncated — the tail of the file it expects simply isn't there, so its all-or-nothing converter gives up. FileFix is built for exactly that: we don't need a perfect file. We read the footage that was written, rebuild a valid structure around it, and produce an MP4 that plays.

You'll see precisely how much we recovered in a free, watermarked preview before paying. And if the recording turns out to be empty — Zoom failed before capturing anything — we'll tell you honestly and there's no charge.

What we can and can't fix

We can usually fix

  • Zoom's converter errors out with "failed to convert" because the recording was truncated by a crash or abnormal meeting end — we rebuild a playable MP4 from the raw data.

We can't fix

  • The raw recording is 0 bytes because Zoom never captured anything before it failed — nothing exists to rebuild. More on that →

How it works

  1. Upload Drop a supported video file in. It uploads over an encrypted connection. The repair runs automatically — no person watches your file.
  2. Free Watermarked Preview You see a free watermarked preview and exactly how much we recovered.
  3. Pay & Download If it's right, you pay $19 once and download a clean, full-quality MP4.

About half of real-world corrupted files repair fully, and you always preview before paying.

See what's recoverable.

Free preview · pay only if it worked · private & auto-deleted

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