Audio: What we can't repair — and where to go instead.
FileFix repairs corrupted audio files, but not every "broken audio" problem is a file-repair job. Some need a completely different kind of tool. We would rather tell you that up front than take your money for something we can't fix. Here's what we don't handle, why, and where to go instead.
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No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
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When repair isn't the answer
DRM-protected music: Purchased or streamed tracks locked to a store or app (Apple Music, protected AAC, and similar) are encrypted and tied to your account. They aren't corrupted — they're deliberately locked, and a file repair can't and shouldn't unlock them. For these, re-download the track from the service you got it from.
Deleted or formatted files: If the recording was deleted, or the storage was formatted, this isn't a repair problem — the file isn't damaged, it's gone from the file system. Getting it back is data recovery: carving the audio off the raw storage before it's overwritten. Stop using the device immediately and use a dedicated data-recovery tool. FileFix repairs files you still have; it can't bring back files that were removed.
Physically damaged phones, cards, or drives: If a phone, card, or drive is cracked, water-damaged, or not detected, the problem is the hardware, not the audio file. No software can read data off media that won't mount. This is a job for a physical data-recovery service. Once the data is safely copied off, if the audio file itself turns out to be corrupted, we're happy to try repairing it then.
Genuinely empty (0-byte) files: If a file is truly 0 bytes, there is no audio inside it — the recorder never wrote any sound. There's nothing to rebuild, and no tool can recover audio that was never recorded. If your file shows a real size but won't play, that's different and often repairable — try a repair.
Not a repair problem
Nothing about a better engine fixes DRM locks, deleted files, or physical damage. If we ever add a different way to help, leave your email and we'll tell you.
Not sure if yours is fixable?
We can usually fix
- Audio files that won't open, show an error, or play as silence
- Recordings that were cut off, interrupted, or never finished saving
- Voice memos and recordings off phones, laptops, and recorder apps in supported audio formats
- Files that show the right size but won't play
- If your problem isn't on this list, your file may well be repairable. Upload it and the free preview will show you exactly what we recovered — with no charge unless it worked.
We can't fix
- DRM-protected or streaming music
- Deleted or formatted files
- Physically damaged phones, cards, or drives
- Genuinely empty (0-byte) files
Try a repair
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Upload Upload an audio file you still have that has a size above 0 bytes.
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Pay & download No charge unless it worked.
See what's recoverable.
Free preview · pay only if it worked · private & auto-deleted