Repair a HEIC photo that won't open.
Upload a HEIC or HEIF photo that won't open. FileFix tries to decode the primary image and shows a watermarked preview before payment; pay only if the preview shows your photo. The repaired download is a PNG, not a HEIC.
Free preview — pay only if you download ($12 USD)
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
Uploading your file.
Keep this tab open while the file transfers. Large files can take longer.
Starting upload...
Recovering what we can.
- Upload received
- Repair in progress
- Result ready
Analyzing your file...
Here's what we recovered.
Review the watermarked preview before checkout.
Repair your file
Choose a supported file to see what can be repaired before checkout.
Simulated checkout — no payment is processed.
Optional — we'll email your private download link.
You preview before you pay. If the download is materially worse than the preview you approved, we'll refund you.
Your files auto-delete — delete them sooner anytime
No person looks at your file as part of repair
We couldn't recover this one.
The file is too damaged to rebuild, so there is nothing to preview and no charge.
What stopped you continuing? One tap tells us why.
Try a deep repair
The repair engine can try a longer pass on the file you already uploaded.
Machine-only processing; no human views files; nothing is sent to an outside AI.
Have another clip from the same device?
A healthy video recorded on the same device — ideally the same settings — gives the repair engine a template to rebuild from. It can unlock repairs that fail on their own.
Unrepaired files are kept encrypted for up to 30 days, then deleted.
FileFix can't fix that kind of file yet.
Right now we repair video, audio, document, and image files (MP4, MOV, M4V, MKV, AVI, TS, MTS, M2TS, MPG, MPEG, VOB, 3GP, WebM, FLV, M4A, WAV, MP3, AAC, FLAC, OGG, OPUS, AIFF, XLSX, DOCX, PPTX, ODT, ZIP, RAR, PDF, AI, HEIC, and HEIF). We're adding support for more formats over time.
Something went wrong.
The request could not be completed.
Why this happens
A HEIC or HEIF photo usually stops opening because its container was damaged in transit or storage: a copy or cloud sync that ended early, a memory card error, or changed bytes that hide where the image data sits.
FileFix works from the file you upload. It checks the container mechanically, decodes the primary image when its pixels are complete, and turns that image into a watermarked preview. If no complete image decodes, no preview is offered and nothing is charged.
The paid download is a PNG of the primary image at its decoded dimensions, so it opens without a HEIF decoder. Metadata, extra images in the container and Live Photo video are not part of the repair.
What this repair can and cannot return
We can usually fix
- A complete, decodable primary HEIC or HEIF image
- A repaired PNG with the decoded image dimensions
We can't fix
- Files whose image pixels are missing or cannot be decoded
- Metadata, multiple-image preservation, or Live Photo recovery
How it works
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Upload Upload one HEIC or HEIF file.
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Free watermarked preview We decode recoverable image data and show a watermarked image preview before payment.
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Pay & download If the preview is useful, pay once and download the repaired PNG.
A preview is offered only when complete image pixels decode successfully.
See what's recoverable.
Free watermarked preview · repaired PNG · pay only if it worked
Browse by problem
Questions
One .heic or .heif file per repair, such as a photo from an iPhone or an Android phone that saves HEIF.
The repair decodes the recovered image and saves it losslessly as PNG, which opens almost everywhere. FileFix does not rebuild or return the original HEIC container.
Then no complete image could be decoded from the file, and you are not charged. If you still have the photo on the phone or in a cloud library, download it again from there.