"This file isn't playable…" — what the audio error means.

You upload an audio file that won't open or play, and we try to rebuild it into a working file. Before you pay anything, you hear a free preview of what we recovered. If the preview sounds right, you pay once and download the full-quality playable audio file. If we couldn't recover it, there's nothing to preview and no charge.

WAV and M4A repair best today. MP3, AAC, FLAC, OGG, and AIFF are accepted for analysis, but the current repair engine may decline them. You see the outcome before checkout and pay nothing when we cannot rebuild the file.

You pay once, per file, only after you've heard a free preview of what we recovered. The price is shown on the button before you click it. No subscription, no account, no charge if we couldn't fix your file.

No. The preview is free and always comes first. You listen to what we recovered, then decide. We built it this way on purpose — you should hear exactly what you're getting before any money changes hands.

The preview is a shortened clip with a periodic audio watermark — you can listen to it but not download it. It's there so you can judge the result before paying. When you check out, the watermark is removed and you get the full-length, full-quality audio file. The watermark is just how we keep the free preview honest — it isn't the finished file.

When a repair is fully successful, yes — you get the full length back. The preview tells you exactly how much we recovered, in plain numbers: for example, "Recovered length: 86s of 86s." If only part of the audio could be saved, we show that too — "Recovered length: 12s of 86s" — and the preview plays exactly that part. You decide whether a partial recovery is worth paying for. We never dress up a partial as a full recovery.

Then we tell you, plainly, and you're not charged. Some files are too damaged to rebuild — the data needed to play them is gone, not just scrambled. When that happens there's nothing to preview and no payment. You're welcome to try another file.

No. The repair runs automatically, start to finish. No person opens or listens to your file as part of the process. That's true by how the system is built, not a promise we hope to keep.

Your file is uploaded over an encrypted connection and processed automatically. Originals are deleted when your repair completes — always within 48 hours. Repaired files are kept for 48 hours so you can re-download them, then automatically deleted. The full repaired file is locked on our side until your payment clears, then released to you through a private download link. We don't post, share, or publish your file anywhere.

No. Before you upload, you confirm you have the right to the file and that it contains no illegal content. Only upload files that are yours or that you're allowed to work with.

Yes, up to 2 GB. Uploads use one automatic flow, so there is no size option to pick. If a file is too large, we tell you before repair starts.

Usually under a minute for audio, depending on the size of the file. You'll see when it's done, and you can leave the page open in the meantime.

Because you hear the preview before you pay, most surprises are handled up front — you already heard what you were buying. If something still goes wrong with a file you paid for, see our refund policy.